Last Updated: July 2, 2026

At Emberlyn’s Kitchen, customer satisfaction is important to us. Because we sell freshly prepared food products, our return and refund policy is designed in accordance with food safety standards.

Returns

Due to the perishable nature of our products, we do not accept returns of food items once they have been delivered.

Refunds

Refunds may be considered under the following circumstances:

• The wrong order was delivered.
• The order was incomplete.
• The food arrived in an unsafe or damaged condition due to our handling or delivery.
• The order was cancelled by Emberlyn’s Kitchen.

To request a refund, customers must contact us within 2 hours of receiving the order and provide:

• Order number
• Description of the issue
• Clear photographs where applicable

Each request will be reviewed on a case-by-case basis.

If approved, refunds will be processed to the original payment method within 5–10 business days, depending on the customer’s bank or payment provider.

Non-Refundable Situations

Refunds will generally not be granted where:

• The customer changes their mind after preparation has begun.
• Incorrect delivery information was provided by the customer.
• The customer was unavailable to receive the order.
• The food has been consumed or substantially consumed before the complaint was made.
• Complaints relate solely to personal taste preferences.

Order Cancellation

Orders may be cancelled before food preparation begins.

Once preparation has commenced, cancellations may not be eligible for a refund due to the perishable nature of our products.

Contact Us

For refund requests or concerns, please contact our customer support using the contact information provided on our website.