Last Updated: July 2, 2026
At Emberlyn’s Kitchen, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Delivery and billing address
Order Information
- Products ordered
- Order history
- Delivery instructions
- Payment confirmation details
Technical Information
When you visit our website, we may automatically collect certain information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and fulfil your orders.
- Arrange and complete deliveries.
- Communicate with you regarding your orders.
- Respond to enquiries and customer support requests.
- Improve our website, products, and customer experience.
- Prevent fraud and enhance website security.
- Comply with legal and regulatory obligations.
Payment Security
Payments made on our website are processed securely through trusted third-party payment providers, including Paystack.
Emberlyn’s Kitchen does not store your debit or credit card details on our servers. All payment information is processed using secure, encrypted technology by our payment partners.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with trusted third parties where necessary to operate our business, including:
- Payment processors
- Delivery partners
- Technology service providers
- Government or regulatory authorities where required by law
These third parties are required to protect your information and use it only for the services they provide on our behalf.
Cookies
Our website may use cookies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance website functionality.
You may choose to disable cookies through your browser settings, although some features of the website may not function properly.
Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
While we strive to safeguard your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders.
- Provide customer support.
- Meet legal, tax, accounting, and regulatory requirements.
- Resolve disputes and enforce our policies.
Your Rights
You may contact us at any time to:
- Request access to your personal information.
- Correct inaccurate information.
- Request deletion of your personal information where legally permissible.
- Withdraw consent to marketing communications.
- Make enquiries regarding how your personal information is processed.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website functionality. Any updates will be posted on this page with the revised “Last Updated” date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.
We are committed to addressing your concerns promptly and transparently.